Customer Success Operations Manager

Are you passionate about driving operational excellence and improving customer experiences? We’re looking for a Customer Success Operations Manager to join our client’s growing team! You’ll be the backbone of our Customer Success organization—streamlining processes, optimizing tools, and using data to power better decision-making.

Duties:
• Build and continuously improve Customer Success workflows and playbooks
• Manage and optimize CRM and CS platforms (e.g., Salesforce, ChurnZero, Gainsight)
• Analyze key metrics like NPS and customer health to drive insights
• Collaborate cross-functionally with Sales, Marketing, and Product to align customer touchpoints
• Create dashboards and reports to keep leadership informed and teams aligned
• Lead projects such as system migrations, process audits, and customer journey mapping
• Support onboarding and ongoing training for the Customer Success team

Skills and Qualifications:
• Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Marketing, or a related field (Master’s degree is a PLUS)
• 3–5+ years of experience in Customer Success, Revenue Operations, or Business Operations
• Hands-on experience with CRM systems and CS tools (Salesforce, HubSpot, Gainsight, etc.)
• Solid analytical skills and proficiency with reporting tools (Excel, Tableau, Looker)
• Strong project management abilities and excellent attention to detail
• A proactive, problem-solving mindset and a passion for improving customer experiences
• Strong interpersonal and communication skills—you thrive in cross-functional teams