The ideal candidate should be licensed and have proven experience maintaining and monitoring computer systems and networks, solving complex technical issues, and collaborating with team members across all departments and external users to assist them with their technical requirements.
Duties and Responsibilities
• Install and configure computer software, hardware, networks, and peripheral equipment
• Troubleshoot and resolve software and hardware issues quickly and efficiently
• Provide steps to help internal and external users resolve technical problems
• Maintain technical support procedures and reports
• Analyze records and logs to spot underlying trends and potential issues
• Support the implementation of new solutions or applications
• Create accounts for new users and assist with password or login problems
• Test and evaluate new technology
• Provide insight into technical requirements
• Repair and replace equipment as necessary
Education and experience
• Bachelor’s degree in computer science or a related field
• 3+ years of experience in a technical support role
Required skills and qualifications
• Experience with a variety of software, hardware, and applications
• Extensive experience working with different operating systems, hardware, or network systems
• Certification in Microsoft, Linux, Cisco, etc.
• Experience in tech support, desktop support, or a similar role
• Strong analytical skills
• Excellent customer service skills in solving technical issues
• Good communication skills
• Ability to work fast under pressure
• Excellent problem-solving skills
• Ability to prioritize work
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