The candidate will manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. She\/he will co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.<\/p>\n\n\n\n
The candidate will manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. She\/he will co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard. Responsibilities\u2022 Responsible for job allocation and job flow […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5,3],"tags":[],"class_list":["post-195","post","type-post","status-publish","format-standard","hentry","category-featured-jobs","category-jobs"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/connectspace.co.tz\/res\/wp-json\/wp\/v2\/posts\/195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/connectspace.co.tz\/res\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/connectspace.co.tz\/res\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/connectspace.co.tz\/res\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/connectspace.co.tz\/res\/wp-json\/wp\/v2\/comments?post=195"}],"version-history":[{"count":2,"href":"https:\/\/connectspace.co.tz\/res\/wp-json\/wp\/v2\/posts\/195\/revisions"}],"predecessor-version":[{"id":201,"href":"https:\/\/connectspace.co.tz\/res\/wp-json\/wp\/v2\/posts\/195\/revisions\/201"}],"wp:attachment":[{"href":"https:\/\/connectspace.co.tz\/res\/wp-json\/wp\/v2\/media?parent=195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/connectspace.co.tz\/res\/wp-json\/wp\/v2\/categories?post=195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/connectspace.co.tz\/res\/wp-json\/wp\/v2\/tags?post=195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Responsibilities<\/strong>
\u2022 Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.
\u2022 Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
\u2022 Manage inward goods, checking quantities, dispatching goods and receipting invoices
\u2022 Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.
\u2022 Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
\u2022 Work with the Operations manager to respond to client\u2019s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
\u2022 Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
\u2022 Develop and implement systems to record, file and store information pertaining to client enquiries.
\u2022 Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
\u2022 Provide feedbacks to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
\u2022 Promote a Health and Safety culture within the business
\u2022 Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
\u2022 Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
\u2022 Receive and review feedback from customers and follow up to ensure customer satisfaction.
\u2022 Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation.
Qualifications <\/strong>
\u2022 A Bachelor\u2019s degree in Mechanical \/ Automotive or related field.
\u2022 5 years\u2019 experience managing an automotive workshop, particularly attached to a dealership
\u2022 Extensive Knowledge of mechanical issues, warranties, service and general repairs
\u2022 Strong analytical, communication and inter-personal skills with administrative competence vital for this role.
\u2022 Computer literate with a solid understanding of Microsoft applications
\u2022 Ability to advise customers on the required jobs in a timely, professional manner
<\/p>\n","protected":false},"excerpt":{"rendered":"